// Support
Need a hand?
Email us or send a message and a real person answers. Game tonight? Say so up front.
A clip won’t play
Open the team and run the ready check with a connection. It downloads anything missing and test-plays every clip. Red means that clip still needs attention; the row says why.
Restore a purchase
Pro follows your account. On a new phone, sign in with the same email; if Pro doesn’t show, tap Restore purchases on the upgrade screen. Refunds are handled by Apple or Google under their policies.
Delete your account
In the app: Settings → Delete account. Or email us from the address on the account and we will delete it for you.
// Quick answers
Does it work without signal?
Yes. Set your team up with a connection, run the ready check, and game mode plays entirely from your phone. Apple Music songs are the exception: they stream, so they need a connection.
How do I connect a speaker?
Pair a Bluetooth speaker with your phone, or plug into the PA. Walk Up Song App plays through whatever your phone is connected to.
How do I delete my account?
In the app: Settings → Delete account. It removes your account and every team you own, with its players, lineups, songs and clips. You can also email support and we will do it for you.
Copyright or takedown request? Email support@walkupsongapp.com with “Takedown request” in the subject. What to include is in the terms.